Refund policy

Refund and Return Policy

Last updated: November 12, 2026

This policy is issued by Guangzhou Liangwang Property Co., Ltd., doing business as DFG. It applies to orders placed on this online store.

If you have a question about a return, email info@syrtoy.com. Please include your order number.

30-day return window

You may return most unused items within 30 days of the delivery date for a refund of the merchandise price.

Return address

Please ship returns to:

Guangzhou Liangwang Property Co., Ltd.
Room 205, No. 572 Dongxiao South Road, Haizhu District, Guangzhou, Guangdong, China

This return address is in Guangzhou, China. Do not send returns to any other address unless we confirm a different return location in writing. Please email us before you ship a return so we can confirm the item is eligible.

Condition of returned items

To be eligible for a refund, items must be:

Returned within 30 days of delivery
Unused, including unused with a pet
Clean, unsoiled, and not chewed, scratched, or otherwise damaged after delivery
In their original condition, with any tags, manuals, or accessories still included
In the original packaging when it is reasonably available

We cannot accept change-of-mind returns of items that show signs of use with a pet, soiling, chewing, alteration, damage caused after delivery, or missing pieces (for example, a feeder returned without a bowl, or a litter tray returned without the scoop that was included).

Items that cannot be returned

Items returned after the 30-day window
Items that are not in the condition described above
Hygiene-sensitive products that have been used with an animal, including litter trays, bowls, feeders, water fountains or dispensers, beds, perches, hammocks, grooming tools, and similar items, unless the item is defective, arrived damaged, or we sent the wrong item
Gift cards, if any are later offered on this store

If we sent you the wrong item, or the item arrived damaged or defective, contact us. Those items are eligible for a refund or replacement even if they have been inspected or briefly tried in order to confirm the issue.

How to start a return

Email info@syrtoy.com with your order number, the item(s) you want to return, and the reason for the return.
We will confirm whether the item is eligible and how to send it back.
Pack the item securely and ship it to the return address above.
We recommend using a trackable shipment and retaining the receipt until the refund is complete. We are not responsible for returns lost in transit if no tracking is provided.

Who pays for return shipping

If you are returning an item because you changed your mind, ordered the wrong size or color, or no longer want the item, you are responsible for the return shipping cost.
If the item is defective, arrived damaged, or we sent the wrong item, we will cover the return shipping cost or provide a prepaid label after you contact us.

Original outbound shipping charges (including the $9.90 rate on orders shipped outside the United States) are refunded only when the return is caused by our error or a defective or damaged item. Free shipping on United States orders has no outbound charge to refund.

Exchanges

If you would like a different size or color, email info@syrtoy.com with your order number and the exchange you want. We will confirm whether the new item is in stock.

If the new item is in stock, we can process an exchange once we receive the original item in eligible condition, or we can help you place a new order and return the original item for a refund.
If the new item is not in stock, we will refund the original item instead.

We do not automatically ship a replacement size without confirmation.

Refund timing

After we receive your return, we inspect it to confirm that it meets this policy. If the return is approved, we issue a refund to the original payment method.

Please allow 5–10 business days after we receive the return for the refund to appear, in addition to any processing time your bank or payment provider may need. You will receive an email when the refund is issued.

If a return is not approved, we will email you to explain why and discuss options, which may include shipping the item back to you at your expense.

Late or missing refunds

If you have received a refund confirmation email and do not see the funds after 10 business days, first check with your bank or payment provider. If you still need help, email info@syrtoy.com.

Sale items

Unless a product page or checkout message clearly says otherwise, items purchased at a reduced price may be returned under the same 30-day rules in this policy.