Shipping policy

Shipping Policy

Last updated: November 12, 2026

This policy is issued by Guangzhou Liangwang Property Co., Ltd., doing business as DFG.

For questions about an order or a shipment, email info@syrtoy.com and include your order number.

Where we ship

Orders ship internationally from China. We do not operate a warehouse in the United States. We ship to:

The United States
Canada and Mexico
Countries in the European Union

If your shipping address is outside these destinations, we may be unable to complete the order. If that happens, we will contact you and refund any payment we have collected for that order.

Processing time

Orders are processed in China within 1–3 business days after we receive your payment, Monday through Friday, excluding public holidays in China. You will receive a confirmation email when the order is placed and another email with tracking information when the order ships.

Orders placed on weekends or holidays begin processing on the next business day.

Shipping rates

United States: Free shipping on all qualifying orders shipped to a United States address.
All other destinations we serve (including Canada, Mexico, and EU countries): A flat shipping rate of $9.90 per order.

These rates are calculated at checkout. There is no extra shipping charge for United States orders.

Delivery estimates

Delivery times below begin after the order has shipped, not from the moment you place the order. They are estimates, not guarantees. Actual transit time depends on the destination, the carrier, and customs clearance where applicable.

Destination	Estimated delivery after shipment
United States	3–7 business days
Canada and Mexico	6–12 business days
European Union	8–16 business days

Weather, carrier delays, incorrect addresses, and customs inspections can add time. If your order is taking longer than the estimate above, email info@syrtoy.com with your order number and tracking number.

Tracking

We provide tracking information by email when your order ships. You can also contact us at info@syrtoy.com if you cannot find the tracking message.

Customs, duties, and taxes

Because orders ship from China, shipments to the United States, Canada, Mexico, or the European Union may be subject to customs review and, where applicable, import duties, VAT, GST, or other taxes and fees assessed by the destination country.

These charges, if any, are the responsibility of the customer and are not included in the item price or the $9.90 shipping rate.
We do not collect or prepay destination duties or import VAT unless checkout clearly shows that a specific tax has been collected.
Customs authorities may hold a package until any amounts due are paid. Delays of this kind are outside our control.

If you refuse a package because of unexpected duties, you remain responsible for the original shipping charge and any return or disposal fees charged by the carrier, except where local law requires otherwise.

Address accuracy

Please check that your shipping name, street address, apartment or unit number, city, region, postal code, and country are correct at checkout. We are not responsible for delays or lost packages caused by an incomplete or incorrect address supplied at checkout. If a shipment is returned to us because of an address problem, we will contact you about reshipping (additional shipping may apply) or a refund minus any non-recoverable shipping cost.

Lost or damaged shipments

If tracking shows that a package was delivered but you did not receive it, check with household members and the delivery location first, then email us within 7 days. If a package is lost in transit or arrives damaged, email info@syrtoy.com with your order number, tracking number, and photos of any damage. We will work with the carrier and help with a replacement or refund as appropriate.